Bali Product Sourcing operates as an independent sourcing and procurement agent — not a manufacturer, seller of goods, or freight carrier. These Bali Product Sourcing terms of service, effective 23 July 2026, govern your use of baliproductsourcing.com and every engagement covering supplier vetting, quality control inspection, cargo consolidation, and private-label coordination across Bali and Indonesia.
Last updated: 23 July 2026. This version replaces all earlier versions. Continued use of the site or our services after an update means you accept the revised terms.
Who Operates we?
we is a service brand of Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015. All enquiries, quotations, and engagement letters are handled by the group’s business development desk on WhatsApp +62 811-3941-4563 and bd@juaraholding.com.
We act as an independent broker and agent. We do not own factories or workshops, we do not hold title to the goods you buy, and we are not a party to the sale contract between you and an Indonesian supplier unless a written engagement letter states otherwise. Our role is to represent your interests during procurement: finding, screening, and monitoring suppliers on your behalf.
What Services Do These Terms Cover?
These terms apply to the website and to the following services when confirmed in a written engagement letter.
| Service | What it includes | What it is not |
|---|---|---|
| Supplier vetting | NIB validation on the government OSS portal, tax standing checks via the DJP portal, export history via the DJBC e-Service, and on-site visits | A guarantee that a vetted supplier will perform |
| Quality control | Pre-production, inline, and pre-shipment inspection against a specification you approve in writing | Product certification or lab testing, which we arrange via vetted licensed partners |
| Consolidation | Collecting cargo from multiple suppliers, trucking coordination from Bali to Java, and export document preparation support | Customs clearance, which is decided by customs authorities, and carriage, which is performed by third-party forwarders |
| Private label | Sampling, labeling, and packaging coordination with suppliers in handicraft, furniture, apparel, and F&B | Trademark or legal advice; we refer you to licensed counsel |
Anything not listed in your engagement letter is outside scope, even if discussed informally on WhatsApp or by email.
How Are Fees Agreed?
Every fee is agreed per engagement, in writing, before work starts. We do not take undisclosed commissions from suppliers, and we do not publish standard price lists because no verifiable, dated benchmark rates exist for Bali handicraft, furniture, apparel, or F&B sourcing — every quotation is prepared per project.
Our fee principles:
- Written first. No engagement begins until you have countersigned a letter stating the fee or commission structure, deliverables, and timeline.
- Transparent. Our compensation comes from the fees stated in that letter — nothing hidden inside supplier invoices.
- Third-party costs listed separately. Freight, insurance, certification via licensed partners, and lab testing are itemized as pass-through costs, never blended into our fee.
- Milestone-based where possible. Larger engagements are billed against verifiable milestones rather than a single upfront payment.
Invoices are payable in the currency and within the term stated on the engagement letter. Work may be paused on overdue accounts after written notice.
What Do We Not Guarantee?
Vetting and inspection reduce risk; they do not eliminate it. By engaging us you accept that we cannot and do not guarantee:
- Supplier performance. A supplier who passed NIB, tax, and site checks can still deliver late, deliver short, or fail. Our checks describe a supplier’s condition at the date of verification, nothing more.
- Customs outcomes. We never promise clearance in Indonesia or in your destination country. Import rules shift — Indonesia’s new import prohibition framework, for example, took effect on 1 January 2026 — and as of 2026 remain subject to change. You are the importer of record and responsible for compliance in your own market.
- Production timelines. Calendars in Bali absorb Nyepi (a full island shutdown), Galungan, Kuningan, Ramadan, and peak-season workloads, and the rainy season slows wood drying. Dates we communicate are good-faith estimates.
- Port and routing assumptions. Most Bali suppliers quote FOB Surabaya (Tanjung Perak, Java) rather than Benoa, with goods trucked to Java for export. Routing, vessel space, and freight rates sit with third-party carriers.
What Are the Limits of Our Liability?
To the fullest extent Indonesian law allows, our total liability for any engagement is capped at the fees you actually paid us for that specific engagement. We are not liable for indirect or consequential losses — lost profit, lost resale margin, storage charges, or missed retail windows.
We are not liable for the acts or omissions of suppliers, freight forwarders, customs brokers, or licensed partners; your remedies against them sit in your contracts with them. We are not licensed legal, tax, customs, or financial advisers, and nothing on this site is professional advice of that kind. Where regulated work is needed — halal certification, food-safety testing, legal opinions — we arrange it via vetted licensed partners who carry their own responsibility.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or willful misconduct.
How Do We Handle Your Personal Data?
We process personal data under Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU PDP). For visitors contacting us from the European Economic Area or the United Kingdom, we apply GDPR-aware practices: we identify a lawful basis before processing, and we honor access, correction, and deletion requests.
| Data we collect | Why we collect it | How long we keep it |
|---|---|---|
| Name, email, WhatsApp number | To reply to your enquiry and prepare a quotation | Until the enquiry closes or you ask us to delete it |
| Destination market and cargo details | To scope suppliers, QC, and consolidation options | For the life of the engagement plus record-keeping periods required by Indonesian law |
| Correspondence on WhatsApp and email | To document instructions and approvals | For the life of the engagement plus record-keeping periods required by Indonesian law |
We do not sell personal data. WhatsApp messages are also processed by Meta under its own terms, which we do not control. To exercise any data right, email bd@juaraholding.com with the subject line “Data request”.
Which Law Governs These Terms?
These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, both sides first attempt good-faith negotiation for thirty days. If that fails, the dispute is resolved in the forum named in your engagement letter or, where none is named, before the competent Indonesian courts. If any clause is found unenforceable, the remainder stays in force.
We may update these terms as Indonesian regulation evolves — the framework governing foreign business structures and imports has moved repeatedly through 2026 — and the version published on this page, with its date stamp, is the one that applies.
How Can You Reach Us About These Terms?
Questions about these terms, our agent status, fees, or data handling go to the Juara Holding Group business development desk: WhatsApp +62 811-3941-4563 or bd@juaraholding.com, or the enquiry form on this site. The desk operates on Bali time (WITA) and confirms every engagement in writing before any work begins.